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How pakarcuci Handles Your Personal Data

At pakarcuci, your personal data belongs to you — and we treat it that way.

Data collected only as neededNo sale of personal data to third partiesAccount security via encrypted storageFull access and deletion rights availableMalaysian jurisdiction applies

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What This Policy Covers and Where It Applies

pakarcuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you provide to pakarcuci when you register an account, make a deposit, or contact our support team. It covers data processed through our website at pakarcuci.net and any related services available where local law permits. We collect information such

1
as your name, email address, contact number, and payment details submitted when you transact using Touch 'n Go, GrabPay, Boost dan FPX. Transactional data tied to these payment methods is retained only as long as required to fulfil your request and meet any applicable legal obligation.
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Eligibility to use our platform depends on local law, and this policy is written specifically for the Malaysian market. If you access pakarcuci from a jurisdiction where local law does not permit it, this policy may not apply in the same way.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

Live Chat Our live chat team is available around the clock. If you want to ask about your stored data, request a correction, or raise a privacy concern, start a chat directly on pakarcuci.net and we will respond within minutes.

Email Support Send a detailed written request to our privacy team via the email address listed on our Contact page. We aim to acknowledge all data-related email requests within one business day and resolve them within seven.

Help Centre Our Help Centre on pakarcuci.net carries step-by-step instructions for submitting a data access request, updating your account details, or asking us to delete information we hold about you.

PERLINDUNGAN DATA ANDA

How We Protect and Manage Your Information

pakarcuci applies layered security practices at every point where your data is stored or transmitted — from account creation through to payment processing with Touch 'n Go, GrabPay, Boost dan FPX.

Encrypted Storage

All personally identifiable data is stored in encrypted form. Passwords are hashed and never stored in plain text. Only authorised personnel with a verified business need can access account records, and access logs are audited regularly.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to measure page load times. You can review and adjust cookie preferences at any time through the cookie settings panel on pakarcuci.net without affecting your account.

Data Retention

We keep your account data for as long as your account remains active and for a defined period after closure, as required by applicable Malaysian law. Payment records tied to Touch 'n Go, GrabPay, Boost dan FPX are retained per financial regulation timelines.

Third-Party Sharing

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and service providers directly involved in operating your account. We do not sell, rent or trade your personal data to advertisers or data brokers.

Your Access Rights

You may request a copy of the personal data we hold about you at any time. Submit your request through live chat or email and we will deliver a readable summary within seven working days, in line with Malaysian data protection requirements.

Policy Updates

When we update this policy, we post the revised version on pakarcuci.net and show the date it took effect at the top of the page. Continued use of your account after a posted update means you have read and accepted the revised terms.

Your Privacy Questions, Answered

We have put together the questions our account holders ask most often about how pakarcuci collects, stores and protects personal data. If your question is not covered here, reach our privacy team directly via live chat or email on pakarcuci.net.

We collect your name, email address, phone number, date of birth and payment method details — for example, your Touch 'n Go or GrabPay account identifier — to verify your identity and process transactions. We collect only what is necessary to operate your account.

No. We do not sell, rent or trade your personal information to advertisers, data brokers or any third party not directly involved in running your account. Data shared with payment processors like Boost dan FPX goes only as far as needed to complete your transaction.

Contact our support team via live chat or the email address on our Contact page. State your account username and the scope of your request. We will compile and deliver a readable summary of your stored data within seven working days.

Yes. You may request deletion of your personal data at any time. We will remove what we are legally able to delete. Some records — such as transaction logs tied to FPX or Touch 'n Go payments — must be retained for the period required by Malaysian financial regulations.

We use session cookies to maintain your login and performance cookies to measure site speed. You can adjust or withdraw cookie consent through the cookie settings panel on pakarcuci.net. Turning off non-essential cookies does not prevent you from using your account.

We retain your account data for a defined period following account closure, as required by applicable Malaysian law. Payment records linked to GrabPay, Touch 'n Go, Boost dan FPX are held for the duration mandated by financial compliance rules, then securely deleted.

Reach our privacy team first through live chat or email on pakarcuci.net. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Malaysian data protection authority under applicable local law.

How pakarcuci Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Storage

Cookie Policy

Data Retention

Third-Party Sharing

Your Access Rights

Policy Updates

Your Privacy Questions, Answered

01 What personal data does pakarcuci collect when I open an account?

02 Does pakarcuci sell my data to third parties?

03 How can I request a copy of the data pakarcuci holds about me?

04 Can I ask pakarcuci to delete my personal data?

05 How does pakarcuci use cookies, and can I turn them off?

06 How long does pakarcuci keep my data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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