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Terms & Conditions for Your pakarcuci Account

These Terms & Conditions govern every aspect of how your account on pakarcuci works — from opening it to how we process withdrawals and handle any disputes.

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pakarcuci Terms & Conditions for Your pakarcuci Account
HUBUNGI PASUKAN KAMI

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe something has been applied incorrectly to your account, contact us directly through the channels below.

Live Chat Reach our support team via live chat on the pakarcuci platform for immediate clarification on any clause in these Terms & Conditions. Available every day during operational hours with written response records.
E-mel Sokongan Send a detailed query to our support e-mel address and we will respond with a written breakdown of how the relevant term applies to your account, usually within one business day.
Pusat Bantuan Our help centre hosts a full copy of these terms alongside plain-language summaries for each section, so you can cross-reference any clause and understand your rights and our obligations at a glance.
KESELAMATAN DAN HAK AKAUN

How We Handle Your Account and Data

pakarcuci applies specific procedures to keep your account data accurate, secure and accessible.

Penyimpanan Data

We retain your account data — transaction records, login history and personal details — for as long as your account is active and for a defined retention period after closure, in line with our data policy and applicable Malaysian requirements.

Keselamatan Akaun

Your account is secured with encrypted login credentials and session verification. We do not store full payment card numbers; Touch 'n Go, GrabPay, Boost dan FPX transactions run through their respective secure payment channels, not through our own card vaults.

Kuki dan Penjejakan

We use cookies to keep you logged in, remember your language preference and measure page performance. You can adjust cookie settings in your browser at any time; disabling certain cookies may affect how parts of the platform function during your session.

Permintaan Perubahan

To update personal details — name, contact number, or linked payment method — submit a request through live chat or e-mel support with the relevant verification documents. Changes are processed within two to three business days and confirmed by e-mel.

Penutupan Akaun

You may request account closure at any time by contacting support. Any pending balance is processed via your last verified withdrawal method — Touch 'n Go, GrabPay, Boost atau FPX — before the account is deactivated and your data enters its retention period.

Penyelesaian Pertikaian

If you believe a transaction or account action was applied in error, raise a formal dispute within 30 days through our support channels. We will investigate and provide a written outcome, and escalation paths are available if the initial decision is contested.

Your Questions About These Terms Answered

These answers address the questions we receive most often about how our Terms & Conditions work in practice for accounts in Malaysia. If your question is not covered here, contact our support team directly for a written response.

They apply from the moment you open an account with us and continue for the full lifetime of that account. Any transaction, withdrawal request or support interaction you initiate falls under these terms, regardless of when the account was created.

We may update these terms at any time. Where a change is material, we aim to notify you via your registered e-mel before it takes effect. Continued use of your account after any update means you accept the revised terms as published on this page.

Any verified balance remaining in your account at the time of closure is processed as a standard withdrawal via your last confirmed payment method — Touch 'n Go, GrabPay, Boost atau FPX — before the account is deactivated. Processing typically completes within three business days.

The version published on this page is always the most current and applicable version. We do not maintain separate archived versions publicly; if you need a copy of a previous version for dispute purposes, contact our support team by e-mel.

Yes. Access depends on local law and is available only where local law permits. It is your responsibility to verify that using pakarcuci is lawful in your jurisdiction. We do not make eligibility decisions on behalf of any regulatory body.

Submit your dispute through live chat or e-mel support within 30 days of the transaction date, referencing the transaction ID and the clause you believe was misapplied. Our team will provide a written outcome within five business days.

Send a data access request to our support e-mel with your account details and a valid form of identification. We will compile the data we hold for your account and deliver it securely within the timeframe set out in our data policy.

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